For Continental USA orders – your order should depart from our warehouse within 5 business days and is sent via FedEx Ground. A tracking number will be emailed to you directly from FedEx as soon as the shipment is en-route.
For Non-Continental USA orders – please fill out the INTERNATIONAL SHIPPING rate request form on the product pages.
We take pride in our craftsmanship. If a product arrives damaged, please email us photos (required) of the damaged component and the box in which it was shipped and notify us immediately (i.e., within the first 15 days of your delivery date) and we will ship you replacements for the damaged parts and issue return shipping for the damaged parts (if we require the damaged parts to be returned).
For non-damaged returns, we must be notified via email within the first 30 days of your delivery date. We will take back the product and issue a full refund of your purchase price, minus the return and the initial shipping cost. All returns must arrive at our receiving location in perfect, unused, and resellable condition. Please notify us via e-mail as to the reason for the return as well as your name, address, order number and name of product purchased. We will then contact you with a Return Authorization # and instructions on where and how to make the return. Please keep all original packaging to make the return.
NOTE: Please allow 15 business days from the time the item is returned to process a refund. Please note credit card refunds may not appear until the following billing cycle.
Your privacy is important to us.
The Way We Use Information – We use the information you provide about yourself when placing an order only to complete that order. We do NOT share this information with outside parties except to the extent necessary to complete that order.
Our Commitment To Data Security – To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry: SSL (Secure Socket Layer) While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
AdWords Remarketing is a targeted marketing service provided by Google that presents ads to visitors after their initial visit. A Doubleclick tracking cookie is inserted in your browser when you first visit our site, which connects to the Google Adwords advertising network. You can opt out of the cookie tracking here: https://www.google.com/settings/ads/plugin
All images appearing on the Guitarstorage.com website are the exclusive property of A&S Crafted Products and are protected under the United States and International Copyright laws. Images on this site are strictly for use by A&S Crafted Products, including to allow our users to review and select the products that are depicted in these images and offered for sale on the Guitarstorage.com website. THESE IMAGES ARE NOT FREE and are not legally available for use on any other websites without the expressed written consent from A&S Crafted Products. Even if you do not plan to make any money from an image taken from this site, you are still infringing on copyright laws by using the image in ANY manner where permission has not been granted in writing by A&S Crafted Products.
All content of this site is owned by A&S Crafted Products and protected by the US and International copyright laws. The images may not be downloaded, scanned, reproduced, photographed, copied, transmitted or manipulated, distributed, or used for any other website or other media without the expressed written consent of A&S Crafted Products. The content of this site is NOT considered to be public domain and any usage of images or graphics shown on this site requires written permission from A&S Crafted Products. All image usage requests must be detailed in writing and usage is conditional upon approval by A&S Crafted Products. Use of any image as the basis for another photographic concept or illustration (digital, artist rendering or alike) is also a violation of the United States and International Copyright laws. All images are copyrighted © A&S Crafted Products.
We will be happy to assist you with your image needs depending on your usage. Simply send us an email detailing what you want to use it for and where it/they are to be used. Asking is the first step in good faith. You may contact us at info[at]guitarstorage.com.
In the event that an infringement is discovered, you will be notified and invoiced the industry-standard TRIPLE FEE for unauthorized usage and/or prosecuted for Copyright Infringement in U.S. Federal Court.
Copyright Laws offer the owners the following actions in protection of their work:
• Up to $150,000.00 in statutory damages per case of infringement
• Payment of Legal fees
• Percentage of Business Profits from date of use
• Closure of offending website
All images on this site are regularly filed with the US Copyright office, giving legal prosecutions more weight.
By entering this site, you agree to adhere to the copyright laws protecting website’s content.
Use of only one coupon is allowed per order. For any promotion, coupons are not valid for items less than $100