The Two-Way Humidification Conditioning Packets by D’Addario Planet Waves allow you to safely restore an instrument and case that is in a known dry condition or has previously not been humidified to the proper humidity level. To receive the maximum benefits and longevity of this product, ensure that your instrument and case are properly humidified before using the Two-Way Humidification System. The packets easily fit into the pouches of the Two-Way Humidification Kits. This product maintains a constant 45%-50% relative humidity (RH) level inside your instruments case. Based on scientific principles, the patented humidification system completely eliminates the guesswork and anxiety around maintaining your instrument’s proper humidity level. This product requires no water, has no drips, and no mess.
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Delivery Timeframe: Your order should depart from our warehouse within 5 business days and is sent via UPS Ground. A tracking number will be emailed to you directly from UPS as soon as the shipment is en-route.
Payment Processing: We will not charge your credit card until the item is ready to ship.
We take pride in our craftsmanship. If a product arrives damaged, please email us photos (required) of the damaged component and the box in which it was shipped and notify us immediately (i.e., within the first 15 days of your delivery date) and we will ship you replacements for the damaged parts and issue return shipping for the damaged parts (if we require the damaged parts to be returned).
For non-damaged returns, we must be notified via email within the first 30 days of your delivery date. We will take back the product and issue a full refund of your purchase price, minus the return and the initial shipping cost. All returns must arrive at our receiving location in perfect, unused, and resellable condition. Please notify us via e-mail as to the reason for the return as well as your name, address, order number and name of product purchased. We will then contact you with a Return Authorization # and instructions on where and how to make the return. Please keep all original packaging to make the return.
NOTE: Please allow 15 business days from the time the item is returned to process a refund. Please note credit card refunds may not appear until the following billing cycle.